| Question What are my Delivery Options? |
Answer Free Postage :-)
Orders upto £50 qualify for free P+P using Royal Mail 1st Class!
Orders for £50 or more qualify for free P+P using Royal Mail Recorded Signed For!
Orders for £100 or more qualify for free P+P using Royal Mail Special Delivery™ Next Day!
Orders placed before 2pm Mon-Fri (10:30am Sat) are dispatched the same day providing item is listed as "in stock".
Delivery times depends on which delivery service you chose, see options below:
Royal Mail 1st Class (Door Mat)
(Delivery time: usually within 5 working days)
We will pack your order flat. It will be in a presentation bag but no box. It will be sent normal First class post and will fit through your letter box. The big advantage is you won't need to be in to sign for it.
Royal Mail Standard Recorded Delivery
(Delivery time: usually within 3-5 working days)
Item comes in a presentation box. You must sign for the item, you might like to have the item sent to your work address.
Royal Mail Guaranteed Next Day
(Delivery time: Next working day)
Item comes in a presentation box. Next day guaranteed, (if product available), you must sign for the delivery. You might like to have the item sent to your work address.
Royal Mail International Signed For
(Delivery time: up to 10 working days)
Item comes in a presentation box. You must sign for the delivery.
See below for a list of countries we deliver to.
If the item requires ordering from one of our suppliers we will advise you of the estimated delivery date via email
|
|
| Question If the wrong size is ordered, can we exchange it? |
Answer Don't worry if something doesn't fit or it's not suitable because you have 30 days from the time of dispatch to return the goods for a refund or exchange. (Telephone for longer!).
Return the jewellery to us in the original condition, (especially with rings...try it on at home for a few minutes to see if it fits, please don't scratch them.)
Do not get rings engraved until you are sure that they fit. Please state whether you require a refund or an exchange. We will provide a sticky return label on the bottom of your invoice and you can re-use your mailing bag. You are responsible for the return postage charge. In the case of a refund we do not credit back the postage cost. In the case of an exchange we will send the jewellery out again to you at no additional cost.
If you send more than one item back for a refund we will charge a £2.00 per item handling charge. Eg. You can send one item back for a refund free of charge but any more and we will charge you. Earrings, for hygiene reasons, cannot be exchanged or refunded unless faulty.
Click on 'Contact Us' to download ring size guide. (bottom left of page) |
|
| Question What do I enter as a password? |
| Answer You have a choice :
· Enter your own password (at least 5 letters)
· Leave blank and we will create you a password
If you forget your password :
· Click on ‘Lost your password?’
· Enter your email address
· The site will instantly email you your password
Note :
· All passwords are encrypted on our server and so we have no access to them.
· You will be sent an email with your log in details after completing this form |
|
| Question Hi, I am interested in ordering a ring from you however I can see it just comes in plain black box. Would I be able to buy one of the other luxury wooden boxes? |
| Answer Yes. When you choose either "Standard Recorded Delivery" or "Guaranteed Delivery by 1pm" you can add a wooden box to each ring in your basket if you wish. They are priced at £4.95 each. |
|
| Question What can i use to keep my Tungsten ring clean? |
| Answer You can use a cloth to rub off any fingermarks, etc, on a polised Tungsten ring an eraser on a brushed Tungsen ring. |
|
| Question Can you deliver to an address that is different from the credit card address? |
| Answer You can change the delivery address in your basket. Just scroll down to the bottom and click on 'Send the items from this order to an alternative address'. |
|
| Question Has my order been processed? |
| Answer You will receive an automated email when your order has been successfully paid for, when it has been dispatched and also if one (or more) of your items are on order with the supplier. If you do not receive these emails, please check your email's spam folder and/or the email you have registered with us. |
|
| Question What do I enter into 'Create Password' ? |
| Answer You have a choice :
· Enter your own password
· Leave blank and we will create you a password
If you forget your password :
· Click on ‘Lost your password?’
· Enter your email address
· The site will instantly email you your password
Note :
· All passwords are encrypted on our server and so we have no access to them.
· You will be sent an email with your log in details after completing this form |
|
| Question How do I know what the credit card registered address is? |
| Answer Is the statement for the credit / debit card sent to the address entered above, if not please select ‘No’ the site will ask for the credit card statement address shortly. |
|
| Question What are Social bookmarking links? |
| Answer These sites allow you to store, tag and share links across the internet. You can share these links both with friends and people with similar interests. You can also access your links from any computer you happen to be using. |
|
| Question How do I get my ring engraved? |
Answer
- Let us send you your ring first.
- You check the size is right.
- You send it back for engraving.
- We engrave it and post it back to you.
- If you are sure of your size or want the ring engraved as a surprise we are happy to do that for you but there are no returns or refunds since the ring cannot be resold.
|
|
| Question Tick if you do not want to try ring first - What does this mean? |
Answer
- Normally (if you do not tick this box) we will send you the ring first to try on for size. You then send it back to us for engraving or if it didn't fit, exchange for another size.
- If you want the ring to be a surprise, tick this box and we will engrave straight away for you. However if the ring does not fit we will not offer you an exchange or refund since the ring cannot be resold.
|
|
| Question How to create your own Wish List ... |
| Answer · Select the products you want and add them to your basket (as if you were going to buy them)
· When you have all the products you require in your basket – Click on ‘Create Wish List’
· PS : You can add / delete from your wish list later if you make a mistake
To send your Wish List to your friends by email ...
· Enter your friends Name and Email address
· Once you are happy with your Wish List and Email List click on ‘Post Wish List’ and all your friends will get an email with a link to your Wish List |
|
| Question How does the bracelet builder work? |
| Answer This is our shiny, new bracelet builder! To make it work, simply add beads or a bracelet to your basket. There are a few things you might like to know...
- The bracelet shown is a 'standard', Pandora, silver clam shell bracelet. It is not automatically included in your basket. If you want to include it you will need to purchase it from here.
- If you change the bracelet length, your virtual bracelet will not change in length.
- The size of the beads and bracelet shown, will depend on your screen resoloution and may not exactly match their real size.
- The bracelet builder is still in development, so if you find any bugs or other things that you would like the bracelet builder to do, drop us an email.
Thank you, John Greed.
P.S. This was a hunky, chunky piece of software to write, which we did all ourselves. We're rather chuffed and hope you enjoy playing with it! |
|
| Question How do I send my Wish List to my friends by email ... |
| Answer To send your Wish List to your friends by email ...
· Enter your friends Name and Email address
· Once you are happy with your Wish List and Email List click on ‘Post Wish List’ and all your friends will get an email with a link to your Wish List |
|
| Question I do not have a Post / Zip Code |
| Answer Just enter 0000 |
|
| Question What are my delivery options - can you delivery to where I live? |
| Answer The site calculates your delivery options automatically based on the products you have in your shopping basket and the delivery address you have entered. |
|
| Question Do you ship overseas? |
| Answer Yes we do. All countries we ship to are available in the drop-down list at the registration page. |
|
| Question Can items be delivered to the republic of ireland and if so, is there any additional charge? |
| Answer Yes, we do ship to The Republic of Ireland. Delivery is £7.95 and will be posted via Royal Mail International Signed For. |
|
| Question Will you ship overseas? Namely to the United States. If so, what sort of additional costs would I be looking at on average? |
| Answer Yes we do. Delivery is £7.95 for NON-EU countries and will be posted via Royal Mail International Signed For. |
|
Previous
[ 1 ]
Next |
